CLIENT CARE QUESTIONNAIRE

Name *

Address

Our reference – file number

Date

We are anxious to maintain a high level of client care and it is our clients who can judge best whether we succeed. Your comments will help us and we would be most grateful if you will take a few moments to complete and return this questionnaire. If you have completed this questionnaire on an earlier occasion, it will still be helpful for us to receive your further comments now. How did we do?

Fixing an appointment

Was there any undue delay in obtaining an appointment?ExcellentGoodAdequatePoorN/A

Keeping to appointment time

Were you kept waiting after the booked time for an appointment?ExcellentGoodAdequatePoorN/A

Receptionist

Did the receptionist answer your calls quickly and satisfactorily?ExcellentGoodAdequatePoorN/A

Staff behaviour

Were our staff helpful and courteous at all times?ExcellentGoodAdequatePoorN/A

Progress of work

Were you satisfied that we did everything possible to progress your work efficiently?ExcellentGoodAdequatePoorN/A

Call Backs

If you asked us to telephone you back, did we respond within a reasonable time?ExcellentGoodAdequatePoorN/A

Replies to letters/emails

Did we reply to your communications within a reasonable time?ExcellentGoodAdequatePoorN/A

Supplying information

Were you kept sufficiently informed about what was happening and about costs?ExcellentGoodAdequatePoorN/A

Quality of service generally

ExcellentGoodAdequatePoorN/A

Special Mention

Is there anyone that you wish to specially mention for excellent or poor service?YESNO

If Yes please give details

Would you recommend our services to others?

YESNO

Do you have any additional comments?

Please tick if you would like us to contact you regarding advice on any of the following: -

Wills, Administration of Estates and Elderly Client ServicesLasting Powers of AttorneyInheritance and tax planningDivorce and Family lawResidential ConveyancingCommercial PropertyLitigation/Debt recoveryBusiness & Employment

Thank you for completing this questionnaire.

CLIENT CARE QUESTIONNAIRE

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